Honest review of SysAid
November 10, 2021
Honest review of SysAid
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
SysAid is used in the IT department for the management of service requests and incidents, hardware and software inventory, and for user support.
- Incident Management
- Automation
- SelfService
- Knowledge Base admin UI could be improved
- Simplify automation and wordflow
- Chat is very old and outdated interface, Could do with Ai
- Clearer understanding of the data
- Staff workflow improvements as a result in more efficiency
- Good control of SLAs and Timing on each Service record.
- Improvement in overall customer satisfaction with IT
Sysaid to customer offerings is easy to use and is value for money
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes