Item: SysAid
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use SysAid to provide a point of contact for users to receive the technical support that is required to function day to day. We currently receive in excess of 200 entries requesting support each day. SysAid is one of our main ways to highlight trends, monitor output, and communicate with our end users.

Pros and Cons

Provides an important point of contact for users requests/incidents
Customizable reports
Its ability to integrate with other applications

Customizable reports to be more user-friendly

Return on Investment

Positively helps manage assets effectively

Support Rating

I give this rating because of the level of customer service I've experienced in the past. Any support I've needed has always been met.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?

Yes

Usability

The overall usability is great, easy to understand/utilise.

Likelihood to Recommend

SysAid is well suited within an environment that requires the ability to handle a lot of daily requests and/or incidents. It's able to be fully customizable and created to adhere to individual clients' requirements.

Thoughts Regarding Sysaid From a Daily User

Software Version

Overall Satisfaction with SysAid