Updated December 13, 2021
Score 9 out of 10
Overall Satisfaction with SysAid
SysAid was in place when I joined, it had been implemented in a stripped-down form in a way to support a fraction of the size that we have grown to. SysAid worked with us to update the project to meet our needs as a business now and use asset management, change management, problems management, as well as take advantage of workflows automation.
- Faster ticket handling and resolution.
- Quicker resolution through process automation.
I have worked with Hornbill and ServiceNow in the past and both tools delivered a good experience. As with all ITSM tools that I have worked with you get out as much as you put in, the big investment is in your own people to enable them to get the best out of the tools. SysAid was pretty easy to pick up and was significantly cheaper than alternatives but just as feature-rich.
Do you think SysAid delivers good value for the price?
Are you happy with SysAid's feature set?
Did SysAid live up to sales and marketing promises?
Did implementation of SysAid go as expected?
Would you buy SysAid again?
SysAid is highly configurable, the is both a strength and a weakness. If you have a skilled knowledgeable team you can do some really powerful things. If you don't have the skills then you don't know what you don't have.