Sysaid Platform.

Currently, we are using this for our IT service desk system.

We are trying to use this more and more as we go, but as of now, we are not using automation other than email routing. I would like to be able to add some additional automation, like creating child tickets, as that would be helpful when multiple departments have to do different tasks from one ticket. This is mostly when a new employee is hired, or an employee has been let go.