Talkwalker: a product I recommend to my clients
Philippe Sadron | TrustRadius Reviewer
May 18, 2015

Talkwalker: a product I recommend to my clients

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkwalker

Before reviewing Talkwalker, let me describe my activity. I am the founder of suntriangle insights, a consultancy that helps PR agencies and companies implement and optimize their media measurement systems. In that capacity, I have tested innumerable traditional and social media monitoring and analysis platforms, including all of Talkwalker's major competitors.
  • UX: the product is incredibly easy and intuitive to learn, use and navigate
  • Content: great job at incorporating social, online, and broadcast feeds, with ever more sources being added to the mix
  • Analytics: one word: WOW. All major online and social media metrics are tracked within the platform and can be added to any report
  • Dashboards & reports: incredibly easy and flexible to build, customize, and ,modify dashboards and publish reports
  • Compatibility with other platforms and external analytics engines: Talkwalker is extremely flexible and comprehensive in how it makes data available to use in other platforms, from programmatic access to downloads in pretty much every available format.
  • Search, sorting and filtering: top notch. Talkwalker has endless filtering and sorting capabilities, making it extremely easy to zero in on relevant coverage and filter out noise.
  • Human analysis: programs built around human analysis tend to require advanced custom scoring options. These exist in Talkwalker, but using can become a little cumbersome when analyzing large quantities of articles. Then again, Talkwalker's exporting capabilities make it easy to feed the content into a specialized scoring platform.
1 - Just me. My business is built around knowing the landscape of media analysis tools and being able to recommend the most appropriate one to my clients. Talkwalker is a no-brainer.
  • Setup is incredibly easy and streamlined, so it saves me a lot of time
  • The wealth of available metrics at a click of a button is an incredible time saver. Do not need to visit multiple sources to get online and social media metrics
Talkwalker's ability to instantly search two years of past content (versus 30-60) days for most competitors is a convincing argument for clients such as PR agencies who often need to look back at 2 years of a prospect's coverage for a new business pitch
Love it! In most cases, Talkwalker is a no-brainer: I can confidently recommend it to clients.
Talkwalker is particularly well-suited for people who want to monitor multiple media types at a time and rely on online and social media metrics to inform their decision-making.

Talkwalker's searching, filtering and sorting capabilities make it extremely easy for users who like to cross-references subsets of coverage to uncover actionable insights.

Talkwalker Feature Ratings

Talkwalker Support

Every person I have had the pleasure to interface with at Talkwalker has been kind, knowledgeable, and rooting for my success. The team really does an amazing job
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
The Talkwalker support team helped customize downloads so I could optimize my workflow. They went beyond walking me through the download options, and actually advised me on how to streamline some nodes in my process. They went beyond above and beyond their duties to help me achieve my goals. I really sense they care deeply about my success.

Using Talkwalker

Despite all the functionalities available on the platform, I never felt overwhelmed or confused
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Searching and filtering
  • Building dashboards and reports
  • Integrating data into external platforms
  • Custom scoresheets for human analysis