TrustRadius
Talkwalker is a social media search, monitoring and analytics tool. It delivers insights on any given search term and metrics on owned and earned media performance. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media insights that create strong added value for brands and agencies worldwide.https://media.trustradius.com/product-logos/ME/DS/PH9NO39GQ6O0.pngGreat Functionality & It's Free!Talkwalker is currently being used by our Creative and Marketing teams. More specifically, our company uses Talkwalker for monitoring brand mentions and backlinks coming in from all across the internet. It addresses the main brand monitoring problem that our company has: it's difficult to know what other influencers and websites are saying about your brand without effective listening software.,Its email updates are convenient. Your query can be very specific. It has an unlimited amount of variations, even in the free version.,It does not catch everything. Ineffective in certain cases. Not very user-friendly.,8,Good ROI because it is free. Not very effective at catching all mentions. Easy to use.,7,Mention, NUVI, SEMRush and Agency Analytics,NUVI, SEMRush, Mention,9,8One of the best FREE tools for digital marketers!I use Talkwalker in combination with Google Alerts to track mentions, news, competitors' news and updates, backlinks, and potential backlinks. It's an extremely useful tool for every digital marketer out there especially if you have a zero budget.,Track the news on a particular topic in English or choose to get all news in every language Track your brand's mentions Track the backlink opportunities Keep a close eye on your competition and their updates across the web,The tool is missing an option of excluding certain words and thus refining your search results.,10,Talkwalker is one of the best tools in my arsenal. I'm finding a lot more backlink opportunities and I'm capable of successfully guessing the competitors' marketing strategy by tracking and following their updates and mentions on the internet.,1,Powerful all round monitoring and analysis suiteTalkwalker is primarily used in Ebiquity's Communications Insight team, supporting client briefs from a range of verticals. The tool is also used to support and measure the success our own in-house marketing effort as well as supplement work conducted by other teams in the company. The Communications Insight team helps brands make sense of the world around them in all media: how they are they portraying themselves in paid media, how do they used owned media assets to support this portrayal and how do we as consumers respond to this image and our interaction with the brand. Talkwalker helps us effectively evaluate the owned and earned media spaces, at a global scale, so we can give clients a complete overview of their - and their competitors' - media activities in a holistic way.,Truly global listening platform - monitor a deep range of media types from all over the world. Particularly strong in supporting competitive monitoring and analysis briefs across regions and countries. It monitors content in original language which I believe is a very strong monitoring factor. Easy to use yet powerful dashboard visualisations - the dashboard interface is among the best I have seen. While it can accomplish many things, and under the hood is a very powerful and complex tool, the user interface is very intuitive, slick, quick and packed with all the KPIs you could want. Customisation of the tool is a great feature. You can build your own dashboard and reporting spaces to suit your needs. You can schedule alerts from the system in a variety of outputs to keep you up to date with the latest events. Customer support & technological advancement - the team at Talkwalker are highly proficient, always willing to support our every need, however big or small. Talkwalker aim to release around 4 software updates each year which means the platform is always full of the latest data visualisations and monitoring technologies Having 'traditional' media monitored alongside social as well as owned media assets in one dashboard space is invaluable to help brands understand where their media footprint lies and how they perform in each media set, relative to the others. AI - Talkwalker has introduced greater AI capabilities recently which means the capability of the tool in monitoring is ever-increasing, and the accuracy of targeting content and sentiment analysis is improving. The Visual Insights and image recognition technology is a really strong feature, and a very welcome addition to the monitoring aspect,The sentiment analysis has improved vastly in recent months - the adoption of AI and machine learning has greatly helped - but there is always room for improvement. Having said that, I don't believe there is any listening tool out there which can claim to be totally accurate in this regard While the user interface is intuitive, to first-time users the idea of programming searches and manipulating the dashboard space may seem daunting, purely because it is so comprehensive, powerful and has such deep capability. Trust me, it becomes second nature to use very quickly! Ability to adopt and monitor new social networks - Talkwalker has worked hard to include social platforms from China in recent months. Given that the nature of social media use is always evolving, it would be good to see these platforms added to the media mix as quickly as possible,10,Our Enterprise subscription gives us the scale and headroom to run multiple projects at a sensible cost, so we can support clients' research requirements at a competitive price We can go to market with our in-house reporting and insight solutions safe in the knowledge that we are supported by one of the strongest monitoring platforms in the industry. We have total faith in Talkwalker's capabilities, which ultimately makes our proposition to clients stronger Talkwalker offer flexible subscription plans which cater to all needs, both in terms of system requirements and budget and is easily scaleable - they are great partners to have on board,6,Socialbakers Suite, Crimson Hexagon ForSight, Social Studio, Shareablee, Sentiment, DataSift and Factiva,Shareablee, Factiva, Social StudioBeautiful data tool that makes us look greatWe use it across many functions, including social, PR, BI, and SMT. These functions have various KPIs and use cases, but the most common ones are brand safety, content optimization, and brand tracking.,Beautiful quick visualizations. Digestible data for non-data folks. Automated reporting. Beautiful reports just show up in my inbox every week. It's awesome Sentiment analysis. Generally about 80% correct, so good for aggregate reporting on larger datasets.,Data accuracy: we've noticed some issues in our dashboards, though customer service has been quick to address. Price. At its current price point, it was a tough sell to SMT.,9,Brand security. We now have access to a much broader conversation about our brand. Workflow efficiencies. Significantly slashes report time.,10,SynthesioTalkwalker: a product I recommend to my clientsBefore reviewing Talkwalker, let me describe my activity. I am the founder of suntriangle insights, a consultancy that helps PR agencies and companies implement and optimize their media measurement systems. In that capacity, I have tested innumerable traditional and social media monitoring and analysis platforms, including all of Talkwalker's major competitors.,UX: the product is incredibly easy and intuitive to learn, use and navigate Content: great job at incorporating social, online, and broadcast feeds, with ever more sources being added to the mix Analytics: one word: WOW. All major online and social media metrics are tracked within the platform and can be added to any report Dashboards & reports: incredibly easy and flexible to build, customize, and ,modify dashboards and publish reports Compatibility with other platforms and external analytics engines: Talkwalker is extremely flexible and comprehensive in how it makes data available to use in other platforms, from programmatic access to downloads in pretty much every available format. Search, sorting and filtering: top notch. Talkwalker has endless filtering and sorting capabilities, making it extremely easy to zero in on relevant coverage and filter out noise.,Human analysis: programs built around human analysis tend to require advanced custom scoring options. These exist in Talkwalker, but using can become a little cumbersome when analyzing large quantities of articles. Then again, Talkwalker's exporting capabilities make it easy to feed the content into a specialized scoring platform.,10,1,Setup is incredibly easy and streamlined, so it saves me a lot of time The wealth of available metrics at a click of a button is an incredible time saver. Do not need to visit multiple sources to get online and social media metrics,,10,10,No,The Talkwalker support team helped customize downloads so I could optimize my workflow. They went beyond walking me through the download options, and actually advised me on how to streamline some nodes in my process. They went beyond above and beyond their duties to help me achieve my goals. I really sense they care deeply about my success.,Searching and filtering Building dashboards and reports Integrating data into external platforms,Custom scoresheets for human analysis,10Talkwalker a brilliant social media monitoring platformWe are reseller of the product on the Italian market.,Effective reporting capabilites Ease of use, user friendliness Flexibility,Talkwalker is basically a monitoring tool, so all functions are on the listen and analyze side of the equation. It's really powerful in that domain, but if you want to use it you should simply be aware of that.,We integrated Talkwalker in our wider monitoring capabilites adding a further dimension to our offer.,9,Talkwalker with Me!We use Talkwalker in a few different ways: as a supplement or replacement to traditional desk research, monitoring crises situations, and keeping an eye on general brand reputation issues. We have been experimenting with a variety of uses and trying to find new and interesting ways to leverage the big data searches that are available through Talkwalker. We've been using it as a sort of canary in the coal mine to be alerted to increased engagement with negative reputation mentions, identifying influencers, and comparing past and present events on volume and sentiment.,The Boolean capabilities on the system are incredible. They're not only thorough but address things I never would have though possible, such as metrics. This allows a search to be as particular as you want it, especially if what the client is looking for is difficult to narrow down. Their customer service is wonderful. Everyone is very accommodating, kind, and willing to receive suggestions or criticisms as they come. The company is looking to improve in every way they can, and wants feedback. The tool is very flexible. There are many roads to the same place, which allows the data to be sliced and diced in all the ways the client needs with relative ease.,The system is complicated. With everything that you're able to do, it does come at the cost of simplicity. It definitely requires training and a high level of expertise to properly leverage what it can do. The system can be slow. If you "ask" it to do too many things at once, it can get hung up and do the spin of doom.,Having learned how to better leverage the system has resulted in a greater diversity in projects and clients that we didn't have the capabilities to service before, which has in turn increased our visibility to the wider company. It has reduced the amount of time it takes to do reporting from traditional desk research and utilizing other monitoring tools.,10,Zignal Labs, Sysomos MAP, Crimson Hexagon ForSight, TrendSpottr, NetBase and Synthesio,Sysomos MAP,30,10,10,10
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Talkwalker
18 Ratings
Score 8.8 out of 101
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Talkwalker Reviews

Talkwalker
18 Ratings
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Score 8.8 out of 101

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Nathan Richardson profile photo
June 12, 2019

Great Functionality & It's Free!

Score 8 out of 10
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Talkwalker only stacks up against these other paid products in one sense: It is the only free tool with any degree of functionality. If you need a more accurate and precise listening tool, Talkwalker isn't the best option. However, if you aren't ready to take on a monthly expense, Talkwalker is a great product.
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Ksenia Newton profile photo
May 03, 2018

One of the best FREE tools for digital marketers!

Score 10 out of 10
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I have yet to find another tool that would provide me with such a detailed information per query. It's such a find! Plus, I get separate emails per a search query and I'm able to archive those emails to the appropriate folders and always have a way of looking back. It's very useful for building monthly reports.
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Jeremy Cowles profile photo
March 28, 2018

Powerful all round monitoring and analysis suite

Score 10 out of 10
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For our needs, Talkwalker is the best 'all-rounder' in the market. Some of the other platforms focus more on certain media types (social in particular) or specific geographies (western markets or English speaking markets). Talkwalker covers all media and all markets very well. Its capability in monitoring original language content is excellent; the sentiment scoring is strong; the data visualisations are powerful; the technical support is excellent; the flexibility of subscription is very welcome. All of these things combined made choosing Talkwalker a simple process. That's not to say it will be right for your needs - you need to evaluate this and other tools in depth before making a choice.
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Philippe Sadron profile photo
May 18, 2015

Talkwalker: a product I recommend to my clients

Score 10 out of 10
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Talkwalker's ability to instantly search two years of past content (versus 30-60) days for most competitors is a convincing argument for clients such as PR agencies who often need to look back at 2 years of a prospect's coverage for a new business pitch
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April 05, 2016

Talkwalker with Me!

Score 10 out of 10
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Talkwalker was not only more affordable but more accessible and customizable than the competition. Whether it came down to developing more bespoke insights, white labeling and branding, or creating individual views into the data, Talkwalker provided all of the tools to do just that. There is greater Boolean capability on the back-end, with the ability to create massively diverse taxonomies that bring in not only a huge number of topics, but multiple languages. It may not be as flashy as some of the competition, but the company is obviously taking pains to create a glitzier look on the front end. Even saying that, the proof is in the analytics and insights the system provides, with the ability to export what may not "look" right to be recreated later.
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About Talkwalker

Talkwalker is a social media search, monitoring and analytics tool. It delivers insights on any given search term and metrics on owned and earned media performance. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media insights that create strong added value for brands and agencies worldwide.

Talkwalker Features

Has featureHighly flexible dashboards
Has featureAPIs
Has featureIndividual Alerts
Has featureCustomizable filters
Has featureBackdata up to year
Has featureSort results by relevance or engagement
Has featureExport results to PowerPoint, Word, Excel, CSV, RSS
Has featureIdentify influencers
Has featureAutomated sentiment analysis in 29 languages
Has featureTwitter Certified Product
Has featureIntegrate third party analytics tools

Talkwalker Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Talkwalker Support Options

 Free VersionPaid Version
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FAQ/Knowledgebase

Talkwalker Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No