Talkwalker Review
Anonymous | TrustRadius Reviewer
October 15, 2019

Talkwalker Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkwalker

We use Talkwalker as a social listening and insight tool. It helps us monitor what is being said about our company and what type of sentiment is being discussed in terms of our work. We find it very helpful when developing content and when we need to know and learn more about the market we are in.
  • In-depth reports
  • Previews listening
  • Customer support is great
  • Can be hard to master
  • Not as user-friendly for inexperienced social listeners
  • Slow response at times
  • Helpful content planning and marketing.
  • Helpful insight for competitive analysis.
  • Helpful reporting.
Sprout Social seemed like a really great tool, but a lot of the features on Talkwalker were more what we were looking for in terms of reporting and the deeper listening software available. Social listening seemed more new to Sprout Social so we wanted a product with more experience. They have a great product as well, but Talkwalker was our eventual selection.
They are very helpful, but can sometimes be a little too quick and not explain things in as great a depth as we would like. They have great staff and programs, and we don't really have any other major complaints. Support is very responsive and helpful when need be.

Do you think Talkwalker delivers good value for the price?

Yes

Are you happy with Talkwalker's feature set?

Yes

Did Talkwalker live up to sales and marketing promises?

Yes

Did implementation of Talkwalker go as expected?

Yes

Would you buy Talkwalker again?

Yes

Talkwalker can be used in a lot of different scenarios. We are often featured in the press so it can help with that and what the response is from others whom we would not normally see. We can have a deeper understanding of our market and what the community or audience needs or wants to hear from us.