TalkWalker Free Alerts Are a No-Brainer for Small Businesses
Anonymous | TrustRadius Reviewer
November 29, 2019

TalkWalker Free Alerts Are a No-Brainer for Small Businesses

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkwalker

I currently use Talkwalker to monitor social media for mentions of me and my company. It helps me stay abreast of what's happening on different social media channels. Social listening is becoming increasingly important as we need to be aware of who is talking about us and what they are saying.
  • Talkwalker helps you monitor online mentions so you can stay aware of what's being said about your company. Social listening is more important than ever.
  • Talkwalker also helps you delve deeper into the social insights to track patterns and give you data that can be helpful in the future as you plan your marketing efforts.
  • Talkwalker is one of the only products like it that incorporates AI and is, according to some, on the cutting edge in its field.
  • I find that the social mention reports I get are sometimes off-target. So it could do a better job of tailoring them to me and my company specifically.
  • If anything, there may be too much data. You need to discern what's most useful for you. It could be overwhelming until you do.
  • It's pretty expensive. Good, but expensive.
  • The free tool is a no-brainer. It absolutely helps ferret out mentions on social media that I wasn't aware of before.
  • Now, I can use the tool for clients, too, so for consultants, it can be a great way to help stay on top of what's being said about them online, as well.
  • Using the paid version would help delve into even more insights for your business.
Haven't used TalkWalker's customer service yet.

Do you think Talkwalker delivers good value for the price?

Not sure

Are you happy with Talkwalker's feature set?

Yes

Did Talkwalker live up to sales and marketing promises?

Yes

Did implementation of Talkwalker go as expected?

I wasn't involved with the implementation phase

Would you buy Talkwalker again?

Yes

The free Talkwalker alerts are accessible to everyone and a nice way to try to keep track of who is talking about you online. The paid version is expensive so it wouldn't be a fit for smaller businesses. For larger businesses that can invest the time to learn to use the tool, Talkwalker could be a trusted resource.