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Tealium Customer Data Hub is a versatile tool that has lots of features that help us day to day.
February 27, 2023

Tealium Customer Data Hub is a versatile tool that has lots of features that help us day to day.

Tyler Kraft | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Data Collection
  • Data Standardization
  • Data Transformation and Enrichment
  • Data Integration
  • Audiences

Overall Satisfaction with Tealium Customer Data Hub

Tealium Customer Data Hub is a very helpful tool that has lots of features that help us day to day. We use it to collect our web data accurately and then to use this information to help us make business decisions and build audiences.
  • There are tons of helpful training options
  • The customer support is their number 1 asset as they are quick to respond and are always helpful
  • wide array of tools have allowed us to come up with a solution on nearly every issue or interest that comes up
  • can be hard to troubleshoot issues your product is having but the team is always willing to help
  • At times it feels a bit like
  • a black box in that you know things are happening but not always easy to see exactly
  • Web Tracking
  • Website Manipulation
  • Audience Building
  • Tealium Customer Data Hub has automated several processes that allow us to work on more pressing issues
The customer support is their number 1 asset as they are quick to respond and are always helpful. This includes monthly and annual calls to go over strategy. They also bring recommendations on improvements when requested.
Tealium Customer Data Hub is our primary source of first party data on our website and this is instrumental in tracking our customers behavior. We have plans in the work to increase the level of customization on our website by implementing recommendations based on user behavior.

Do you think Tealium Customer Data Hub delivers good value for the price?

Yes

Are you happy with Tealium Customer Data Hub's feature set?

Yes

Did Tealium Customer Data Hub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Tealium Customer Data Hub go as expected?

I wasn't involved with the implementation phase

Would you buy Tealium Customer Data Hub again?

Yes

Tealium Customer Data Hub has a huge number of features that we haven't even explored yet. It is a diverse yet accessible tool. One example we used it for was to track ticket browse abandoners, sort them into relevant audiences and send this information directly to our email platform. We also used it to implement a support pop-up on our website.