TeamDesk: Handles all your operational database needs
May 28, 2021

TeamDesk: Handles all your operational database needs

Rick Cogley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with TeamDesk

As a partner, we use Teamdesk to track operational data across the whole organization for everything but basic bookkeeping. In 2009, we had built our ops databases extensively on DabbleDB, and found Teamdesk as an alternative when Dabble was acquired, leaving us in the lurch. Foresoft owners convinced me that they were in it for the long haul, so we did a big migration project, and have been satisfied with Teamdesk ever since! Specifically, we have built features like Billable Time and Expense tracking, Task Tracking, Work Hours Tracking, Quotes, Web Leads, Project Management, Contact Management to name a few. We actually have our client databases on the DB Flex platform, which is the OEM version of Teamdesk for partners. We have built various databases for our clients, such as Sales Daily Reporting, Project Management, Work Hours Check-in and Check-out, CRM, Order Entry and etc. Teamdesk really gives the best value proposition!

Pros

  • Top-tier cost performance.
  • Superior customizability and system connectivity.
  • Support always goes the extra mile.
  • Foresoft is a stable company.
  • Superior reliability and performance even from Japan.
  • Configurable by business users, with advanced features for software developers.
  • Responsive development team.
  • US or EU servers, for GDPR compliance
  • Build whatever you need.

Cons

  • UI / UX could use a refresh.
  • It would be good if we can switch UI language per user, not just per database.
  • Would like to be able to copy in a specific set of tables to add a feature.
  • Flexible ability to build whatever we need.
  • Really great support.
  • Integration ability.
  • Better operational visibility.
  • Reduced costs.
  • Increased efficiency.
Prior to Teamdesk we used Excel, an Access database, an online time and expense tracking system, and Dabble DB. Excel and Access had limitations with simultaneous access on the LAN, the online T&E system did only that and was not flexible, and Dabble was flexible, but how can you rely on a company whose goal is to exit, when you want to run your business on their platform. Teamdesk has everything we need.

Do you think TeamDesk delivers good value for the price?

Yes

Are you happy with TeamDesk's feature set?

Yes

Did TeamDesk live up to sales and marketing promises?

Yes

Did implementation of TeamDesk go as expected?

Yes

Would you buy TeamDesk again?

Yes

Teamdesk is perfect for any operational tracking requirements for companies small or large, and any situation where you need to integrate with other systems since it can be set up to do that flexibly via its API and Webhooks. For example, you could track contacts, time and expense, projects and tasks, schedules, web leads, check-ins, order entry, quotes and invoices, support ticketing, and use the more advanced features to integrate with other systems to pull in currency exchange rates, various lists of data from other databases, send faxes, send bulk emails and so on. It does not do offline storage, so it would not be appropriate for a situation that offline work.

TeamDesk Feature Ratings

Low-Code Development
9.5
Platform User Management
9
Platform Scalability
10

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