so many more....
We took our time and looked at many solutions on the marketplace. Some failed due to lack of mobile support. Some failed due to lack of email support. We preferred a web based solution, but didn't want to throw out the idea of alternates. Pricing was always a concern. The first quarter of the evaluation process was spent trying to learn what features exist in any help desk. As we started learning what was available we added them to a list. Each feature was listed as a "Must have," "Would be nice to have," and "Not Needed."
TeamSupport ranked best in our evaluations overall . It was high on our list in the beginning, but failed due to the slow interface. Before committing, six months later we took a look at it again and the interface speed had been significantly improved. We also noticed many features had been added, which were way more than any competitors.
TeamSupport ultimately offered the best feature set for the price, was web based, and we liked the idea of a small team in Texas being dedicated to developing the product. We still see them continuing to work towards improving the product, and really like their willingness to listen to the customer. Their support was on par with what we offer to our customers, their features were customizable to our needs, and TeamSupport has some powerful features not offered by any other help desk.