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Team Support Review
September 06, 2013

Team Support Review

Carrie French | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Web

Modules Used

  • Customer Support

Overall Satisfaction

  • It gives a central location for updating any information on a site we have in the database. Team Support is the primary program used throughout the company.
  • It has greatly improved the communication efforts throughout the company which operates in muliple states as well as employees that work remotely.
  • Slow response time (not responding due to large script).
  • Keeping our company connected with our customers and remote employees. Faster updating and response times.
Best program we have used so far in tracking the 3000+ sites and their customers that we manage.
Team Support is a great program especially the fact that it's web-based. You can access what you need from anywhere, as long as you can connect to the internet. This is great for our company due to the large number of remote employees that we have.

Product Usage

  • All tracking of customer support, commissioning, IT, workflow, etc. Central location for ALL daily operations of the company.

Evaluation and Selection

SDSHD6 Helpdesk.

Implementation

Training

  • Online training
  • In-person training
  • Self-taught
Able to get hands on training and ask questions.
Simple and easy to follow.
I took online training and had personal training as well. I would not recommend anyone to self-train right away. There is not much you can mess up with this program, but it is a good idea to get an idea of what the system offers before starting to use it.

Support

Always there with answers when we have questions.