Item: TeamSupport
Rating: 9
Author: Verified User

Overall Satisfaction with TeamSupport

Use Cases and Deployment Scope

We are a Long Term TeamSupport Client - our partnership as two organizations establishing our own business goals and objectives has been amazing. TeamSupport is receptive and understands the challenges we face. I am so impressed with their new Product Roadmap - I think great things are coming! Highly Recommend.

Pros and Cons

Pros

Innovation - Answering the Call of the Market
Receptive - Every client is different - they listen to understand

Cons

Innovation - their pause to gain stability was noticeable last year - their roadmap as a result is exciting
Some areas in the ticketing portion are "clunky" they dont save - they are quirky. We have said this for years - they are inconsistent and hard to pin point - hoping this improves with the new UI

Return on Investment

Team Capacity and overhead is a thing - if Ticket deflection and AI can assist with a percentage of this - we have a winner.
Keeping costs reasonable and ensuring the functionality provides the value without a contract up front is something I think that needs consideration.

Usability

Key Insights

Do you think TeamSupport delivers good value for the price?

Yes

Are you happy with TeamSupport's feature set?

Yes

Did TeamSupport live up to sales and marketing promises?

Yes

Did implementation of TeamSupport go as expected?

Yes

Would you buy TeamSupport again?

Yes

Likelihood to Recommend

I think TeamSupport is adding new functionality - It is exciting and innovative. The pricing structure feels very nickel and dimed with an a la Carte add on model vs. a bundle. This is one area I think they could do better and the reason for a 9. IF the roadmap proves to be what we hope - that is also on our radar of thought.

TeamSupport Feature Ratings

Comments

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