TeamSupport for Law Firm IT
June 11, 2015

TeamSupport for Law Firm IT

Christine Axsmith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • All

Overall Satisfaction with TeamSupport

Axsmith Law LLC uses TeamSupport as our CRM. Although it is designed as a support desk tool, its flexibility permits our firm to organize and store client data on a cloud such that it is accessible in the court house.

TeamSupport differs from simple smart phone use in that it really is like having all your computer files with you.

And, once scanned and attached to a client matter, there is a permanent backup to all files. That came in handy when a fire destroyed my offices. There were no worries about losing client files or information, though, thanks to the TeamSupport system.
  • Flexible design.
  • Ability to store "lessons learned" for the whole team to see.
  • Thought and process organization.
  • They are down for maintenance every few months.
  • I would like to be able to delete within a ticket, some of them are out of date or get too much errata in them.
  • Better client service
  • Replaces paper for old files
  • The data is always there
If you don't know or understand information systems, you should get someone who does to set it up for you.