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The right middle ground for many small to medium business needing a support system.
June 11, 2015

The right middle ground for many small to medium business needing a support system.

Richard Bellew | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamSupport

TeamSupport lends itself to more than just customer service, in our office we use it to track progress on projects in several departments. We use the ticketing system to track user technical problems in our technology department; we track progress and requirements on extensive paperwork packets for in our service department, and we track efficiency using the reports panel.
  • Making and tracking requirements on accounts using ticketing system. The flexibility on the ticketing system is unrivaled.
  • Accessibility -TeamSupport is very well designed and a very short acclimation period.
  • Great customer service.
  • Mobile App. Not everyone is always in the office in front of a computer.
  • Website widget. Having a website widget that could make it simpler for clients to submit information to TeamSupport.
  • Better tracking on client files, used in part of a workflow for paperwork.
  • Salesforce.com,Zendesk,OSTicket
We've only worked with two of the competitors of TeamSupport, Salesforce.com and osTicket, and the differences are staggering.

Salesforce.com can be extremely complex and overly cluttered, where TeamSupport is simple and concise. TeamSupport is not simple in that it is without features like osTicket, but it is not so complex as to overwhelm users like Salesforce.com.

Teamsupport is expensive in comparison to some simpler competitors, osTicket, which is open source and free. However, the cost of TeamSupport is reasonable when you stack it against the likes of Salesforce.com.
Ticketing systems are normally aligned particularly well for one use, internal or external use. Internal use for tracking internal company issues or external use for supporting customer needs. With TeamSupport you get a system that can be used well for either application. The only real drawback is the price per user model can get expensive.