TeamSupport, a helpful help desk and ticketing software.
Updated March 16, 2016

TeamSupport, a helpful help desk and ticketing software.

Adam Keen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Enterprise Edition

Overall Satisfaction with TeamSupport

We are using TeamSupport as our help desk software to track tickets. We'll also use it to track inventory. It is currently being used by our IT technicians as a ticket tracking software. It will help us address reporting on tickets and with responding to tickets in a timely fashion.
  • Reporting
  • Inventory Management
  • Ticket Tracking
  • Knowledgebase
  • So far not too many weaknesses that I have noticed
  • Anticipating better customer service
  • Better reporting
  • Better inventory tracking
TeamSupport's interface is very clean and easy to use. I think it excels in this area over competitors. Also, it is very customize able without being too complex which makes it an easy software to get up and running with quickly but having the ability to tailor it to your needs at the same time.
TeamSupport is great for tracking help desk tickets in small to medium sized enterprises. It might even be well suited for very large enterprises as well. It's a great way to track inventory, associate inventory with help tickets, and report on numerous help desk related items.

Using TeamSupport

Using TeamSupport

TeamSupport is very easy to use with a clean and straight forward interface that allows for a good deal of customization without being overly complex.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Creating custom fields to track additional information
  • Creating knowledge base articles
  • Creating custom reports
  • None that I can think of
Yes - I'm not sure, I haven't used this portion yet.

TeamSupport Reliability