I can dig it!
October 28, 2015
I can dig it!
Score 9 out of 10
Vetted Review
Verified User
Software Version
1.8.0.3618.1922
Overall Satisfaction with TeamSupport
Everyone at my company uses TeamSupport. From the CEO for tracking support trends, to the customer service reps to keep track of their own case load, and to track time worked. It's great.
- It keeps a history of tickets so that we can build a knowledge base of common issues and concerns.
- When viewing a ticket, the customer contact information is not prominently visible and when you hover over the customer name, it is still hard to read.
- Much better tracking of tickets and their priority, and a time stamp, so that we can track how long a ticket has been sitting in the queue.