TeamSupport Rocks!
April 15, 2018

TeamSupport Rocks!

Ryan Blodgett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamSupport

I was tasked with choosing and implementing a support ticket system for our company and after many demos and product reviews I decided TeamSupport was a good fit for us. I've received praise for my decision and personally been happy with it since day one. We use it internally, as well as with our external clients. Another huge benefit we can say TeamSupport has provided is accountability. TeamSupport helps us track and research our issues more efficiently, as well as provides us with a great data base of past issues to pull knowledge from.

Pros

  • Very intuitive
  • User friendly interface
  • Great for collaboration
  • Inventory tracking
  • Reports / Auditing

Cons

  • More reports
  • Efficiency
  • Accountability
TeamSupport has worked great for IT support and accountability. Our clients are able to easily submit a ticket and this system make it super easy to manage. If you have a medium to large size company, this is for you. It might be a little overkill for small companies due to the cost but well worth it for anybody if that's not a factor.

TeamSupport Feature Ratings

Organize and prioritize service tickets
10
Subscription-based notifications
Not Rated
Ticket creation and submission
10
Ticket response
7
External knowledge base
Not Rated
Internal knowledge base
8
Customer portal
7
Social integration
Not Rated
Email support
8
Help Desk CRM integration
Not Rated

Comments

More Reviews of TeamSupport