Serviceable option for ticketing and reporting
December 19, 2019
Serviceable option for ticketing and reporting
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamSupport
TeamSupport is used by our Client Services team as a way to create and track service issues for our clients. While other departments are able to access the software, the Client Services department is the primary user. The software not only serves as a channel for customer feedback but also as a reporting tool for our company to track service trends.
- Archiving support tickets are available for reference.
- Reporting tools are available so that we may track volume and trends.
- The search function is clunky and at times not even.
- Software lags at times when ticket number does not reflect the field being displayed.
- Having past tickets available has made TeamSupport an important training tool for our organization.
- Being able to create tickets quickly and easily allows us to assist our client more easily and effectively.
Do you think TeamSupport delivers good value for the price?
Yes
Are you happy with TeamSupport's feature set?
Yes
Did TeamSupport live up to sales and marketing promises?
Yes
Did implementation of TeamSupport go as expected?
I wasn't involved with the implementation phase
Would you buy TeamSupport again?
Yes