Great Help Desk Ticketing software
March 05, 2019

Great Help Desk Ticketing software

Kishion Guyah | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamSupport

We use TeamSupport to manage Support requests for customers that use our software. We are able to track tickets and issues and then communicate back with customers on solutions. TeamSupport helps our organization for tracking and maintaining the communication between our customers and the company. This allows for easy support of our software where we can track every bit of communication.
  • Allows communication between customers and our company without the need for personal emails.
  • Areas of improvement would be in the user interface and user friendliness.
  • TeamSupport has helped us to maintain our customer relations.
TeamSupport has many features that my company was looking for in a help desk management software. It allows multiple users to communicate with customers, as well as the transparency for users to see the communication that takes place with other individuals in the company. It also acts as a CRM where customer and institution data can be stored.
This is essential for our business operations, due to how much it helps us communicate and assist our customers. TeamSupport is mostly applicable to our Support department, as we communicate with customers on a daily basis and TeamSupport helps to facilitate and track that communication. It is also transparent for other individuals in the company where they can see and review the communication.

TeamSupport Feature Ratings

Organize and prioritize service tickets
10
Ticket creation and submission
10
Ticket response
8
External knowledge base
10
Customer portal
10
Email support
10
Help Desk CRM integration
9