Item: TeamSupport
Rating: 8
Author: Kishion Guyah

Use Cases and Deployment Scope

We use TeamSupport to manage Support requests for customers that use our software. We are able to track tickets and issues and then communicate back with customers on solutions. TeamSupport helps our organization for tracking and maintaining the communication between our customers and the company. This allows for easy support of our software where we can track every bit of communication.

Pros and Cons

Allows communication between customers and our company without the need for personal emails.

Areas of improvement would be in the user interface and user friendliness.

Return on Investment

TeamSupport has helped us to maintain our customer relations.

Alternatives Considered

TeamSupport has many features that my company was looking for in a help desk management software. It allows multiple users to communicate with customers, as well as the transparency for users to see the communication that takes place with other individuals in the company. It also acts as a CRM where customer and institution data can be stored.

Other Software Used

Microsoft 365 Business, Egnyte, JIRA Software

Likelihood to Recommend

This is essential for our business operations, due to how much it helps us communicate and assist our customers. TeamSupport is mostly applicable to our Support department, as we communicate with customers on a daily basis and TeamSupport helps to facilitate and track that communication. It is also transparent for other individuals in the company where they can see and review the communication.

Great Help Desk Ticketing software

Overall Satisfaction with TeamSupport