TeamSupport makes work easy!
Updated September 21, 2021
TeamSupport makes work easy!
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamSupport
Our entire company uses TeamSupport. It helps us keep track of all of our current and disabled clients. We are able to create tickets for an entire team or individual to follow up with customers, log customer complaints or issues, and we can quickly resolve them. I love that it helps us in customer retention, and keeps our customers happy because their issues/concerns/needs are resolved ASAP due to the ticketing system. I love the areas where we can publish knowledge based articles and it's easy for any team member to access these and assists them in their questions. I also really love the wiki area where we can go in and see "how to's" within our company. All amazing things!
- TeamSupport is a great way to keep our customers in line and organized. It allows my team to see what products each customer has associated with their groups (I work in a EHR environment).
- TeamSupport houses all of our knowledge base articles and wiki's so that our team can perform at their best ability. It's quick access to the knowledge base that we use on a daily basis.
- TeamSupport allows us to create tickets for current customer issues. It allows us to resolve issues quickly and that makes all of our customers happy! It also keeps us in line with resolving system issues as they come up.
- It is sometimes hard to create a ticket when you are in certain areas of TeamSupport. When you are under the knowledge base area, and you create a new ticket, it becomes a new knowledge base article instead of a ticket. This can be an issue at times.
- We do get lag time sometimes but TeamSupport tends to resolve the slowness issues very quickly.
- Certain required fields to create a ticket are sometimes out of my departments range (sales) and are more for support and it makes it very hard for me to move forward at times without having the correct information (ie: server prod number, location etc).
- Keeps us organized
- Keeps our employees educated
- Allows us to resolve issues quickly
We found that TeamSupport did everything we needed to house our clients information as well as our general KB's and Wiki's. It's also the best way to house current clients, whereas we use another CRM for prospective customers to keep them separated. As a company, we decided to keep two systems to separate current customers from prospective clients.