The Best Remote Connections
September 11, 2018

The Best Remote Connections

Sundeepthi Namana | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

It is mainly used by the support team, to help troubleshoot users through screen sharing and remote control. We sometimes use it for ad hoc meetings with our IT team, and a small amount of remote access to our computers when we are away. We have also been known to help our family and friends with their PC issues via TeamViewer

Pros

  • TeamViewer performs surprisingly fast, particularly on enterprise-grade internet connections, especially when compared to other options
  • TeamViewer is very secure, although you do have to set it up to be that way
  • Remote access to stationary workstations
  • Flexibility. You can control your remote client from virtually any device, be it a desktop, laptop, server or even iOS/Android mobile devices. And the communication is established via secure UDP connection, with the option of configuring a dedicated VPN tunnel if required.

Cons

  • Scheduling meetings with video and phone support
  • Ability to view two remote computers at once
  • TeamViewer can monitor the software of some type installed within its program to detect when commercial use is suspected, as it requires the license to be purchased for the commercial use.
  • It can not share the huge files and it lags from time to time.
TeamViewer has the ability to take the snapshots of remote screen. The software gets its name for that reason as you can include multiple parties in a connection. All the parties install the software and connect to the session and control of the computer can be passed from person to person
In my experience years working with IT systems and any kinds of users, sometimes even if you have a very detailed manual, the user does not understand the steps to do a process. Even if you are in a phone call for 30 mins, it can't be done, and for me, sometimes my end user is in another country. This makes TeamViewer the perfect tool, because I can take control, and do the repairs, or explain how to do it, so then now, visually, the user understands how to do it quickly.

TeamViewer Feature Ratings

File transfer
7
Instant message
8
Access to sleeping/powered-off computers
8
Session record
7
Annotations
7
Not Rated

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