Item: The Okta Identity Cloud
Rating: 10
Author: Ralph Perez

Use Cases and Deployment Scope

We use The Okta Identity Cloud for our SSO solution. The Okta Identity Cloud has some great security features such as trusted locations, MFA, etc. It is used throughout the entire organization and we continue to use it as the default login for any service/product that supports it. It's flexible enough to sync users/passwords against AD and Google LDAP.

Pros and Cons

security
sso
onboarding

admin ui
user ui

Return on Investment

increased speed of deployment of SSO vs building our own for internal developed software
increased security in numerous methods (MFA, location, password management, etc.)
great for onboarding new employees

Independent Platform

As Okta is more readily available, more software SAAS solutions or self-hosted solutions are easily configurable within Okta. This helps end-users (staff) as they are familiar with the Okta name and able to provide one username/password that is secure to log in.

Customer First Team

We have had a few occurrences where we need to call Okta for support. Their support is great. We were able to get all issues resolved in less than a couple of hours for our emergencies, and less than 2 days for a couple of issues that were non-mission critical issues.

Reliability

We have never had any issues with The Okta Identity Cloud uptime. Uptime is the last thing you want to worry about when trying to run some internally developed software solutions. Any downtime for our own software was related to something else and never Okta.

Key Insights

Do you think The Okta Identity Cloud delivers good value for the price?

Yes

Are you happy with The Okta Identity Cloud's feature set?

Yes

Did The Okta Identity Cloud live up to sales and marketing promises?

Yes

Did implementation of The Okta Identity Cloud go as expected?

Yes

Would you buy The Okta Identity Cloud again?

Yes

Alternatives Considered

Auth0, Secret Double Octopus and OneLogin

Okta is feature rich. Okta was not the cheapest but also not the most expensive. They were very competitive on pricing as we are a non-profit. Okta is becoming more and more the leader in SSO and security.

Likelihood to Recommend

Great if: Looking for a cloud solution, that is very robust and feature-rich. It allows for tremendous flexibility on configuration based upon an application, group, user, location, etc.

Not Great if: If you have limited knowledge of security or if you need to manually configure an application. The Okta Identity Cloud has a great amount of apps, compatible with out-of-the-box, and it can be manually configured for other applications. If someone is not familiar with or comfortable making some application configuration changes, this may be challenging.

Okta feature rich, great value for the cost

Software Version

Modules Used

Overall Satisfaction with The Okta Identity Cloud