Quality service that is worth your time
August 13, 2021

Quality service that is worth your time

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Okta Workforce Identity

Overall Satisfaction with The Okta Identity Cloud

It is used by our entire organization to authenticate and authorize users to various applications. It serves as a single source of identity for our applications regardless of which cloud they are in, allowing us to be multi cloud. It offers many integrations with other SaaS applications, so that users can just click a tile on their home screen and get signed into that SaaS provider.
  • Good documentation
  • Widely used and trusted in the industry
  • Very little downtime or outages
  • Needs better self service APIs for developers
  • Needs more supported client libraries for developers
  • Needs to support common developmemt frameworks sooner after they release
  • Speed and ability to deploy apps to cloud that require user identity
  • Speed to integrate with SaaS providers
  • Improved security such as 2FA and cloud AuthN and AuthZ
Definitely! This was one of the main reasons we chose Okta over something like Azure AD. The fact that they only do identity and don't try to sell other cloud services gives them an incentive to not lock us into a certain cloud, or prioritize their own platforms. We can write our apps once and run anywhere!
Overall we have been mostly happy with genealogy questions and consulting advice. Specific issues we had with the development libraries, however, was not as good. We had to wait 8 months before they supported Spring Boot 2 after its release. And we had issues with their vue libraries that is still not resolved after months. We abandoned this library and switched to Google's.
It has been very reliable with only 1-2 outages I can remember, and some of those were only in development. So it has made our business function great and instilled trust in the service and vendor as a whole.

Do you think The Okta Identity Cloud delivers good value for the price?


Are you happy with The Okta Identity Cloud's feature set?


Did The Okta Identity Cloud live up to sales and marketing promises?


Did implementation of The Okta Identity Cloud go as expected?


Would you buy The Okta Identity Cloud again?


Azure AD had better developer library support and documentation, but we weren't with Okta because it had more flexibility in how user tokens for OIDC could be generated. At the time, a few years ago (2017), Azure only allowed so many AD groups into the token but Okta didn't have that limitation.
It's an enterprise ready cloud identity provider that is scalable and reliable. It offers great integrations with other SaaS providers out of the box, and makes it easy to administrate user access and authorization. I wish it had better support for developers and development tools, but maybe the recent Auth0 acquisition will help that.

The Okta Identity Cloud Feature Ratings

ID-Management Access Control
ID Management Single-Sign On (SSO)
Multi-Factor Authentication
Password Management
Account Provisioning and De-provisioning
ID Management Workflow Automation
Not Rated
ID Risk Management