Highly capable but needs easier user workflow/GUI
Updated November 27, 2018

Highly capable but needs easier user workflow/GUI

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO BusinessWorks

TIBCO BusinessWorks is currently being used by technical analysts within the organization mainly as component of a larger solution architecture offered to customers.
  • Interfaces with many data sources and inputs that are available in the industry
  • Able to handle real time data quickly
  • Interfaces with other TIBCO products well e.g. TIBCO Enterprise Messaging Service.
  • The existing GUI is a little old and needs a refresh
  • The current workflow is drag and drop, but extra configurations are kept within menus that mimic Eclipse's workflow i.e. hidden and not easy to access. This workflow is not user friendly.
  • For a very capable product, the user manual is very well documented. However a quick start video guide would be highly beneficial for most companies these days.
  • High cost relative to other products
  • Self-taught
The learning process was a little slower than learning other products as there was a lack of a quick start video guide (which is the "gold" standard for product adoption and learning in recent years). Documentation however was stellar, which still allowed me to learn and use the product to its full extent.
  • Integration process was relatively straight forward and standard, which allowed us to quickly implement the flows within our project timeline
Visual creation or visual programming in Business Works has definitely made the implementation process at least 2-3 times faster compared to a text-based programming tool. Most integration technologies that we use have some element of visual programming to increase our efficiency and output and Business Works definitely falls into that category.
BusinessWorks is very effective and capable at integrating multiple system data from different endpoints. The software is highly configurable and handles the data quickly. One of the benefits is the ability to manipulate, cleanse and prepare the data before passing it to another tool for business rules processing (TIBCO StreamBase).
Testing integration flows in BusinessWorks is comprehensive and the error logs were as comprehensive and allowed easy debugging.
BusinessWorks is a capable and established product with strong support. It also integrates well with the other TIBCO products within the suite.
Well suited for large scale solutions where high volume mission critical data exists and interfacing with other existing TIBCO products is required. Not suitable for smaller scale solutions that have few inputs and the data ingestion rate is low.

TIBCO BusinessWorks Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Difficult to get immediate help
We lodged a support ticket to receive support on configuring a process to work with a specific data source that was not usually done out of the box. We received a reply from the support team within 24 hours and they were very helpful in gathering our requirements and guiding us through the process in an easy way.