Item: TOPdesk
Rating: 8
Author: Jaap Broens

Use Cases and Deployment Scope

TOPdesk is used by the entire company. We use TOPdesk for incident and problem management as well as for making changes and our SelfServicedesk portal.

Pros and Cons

Their support department is phenomenal. There are enthusiastic people always pull out all the stops to help you!
All of their standard modules work fine. 2 or 3 are missing (in my humble opinion) functionality, but that's easy to fix [see below].
Finally, the value for money is fine.

1: The Form Designer module. That one is missing some functionality.
2: The visitors registration module. That ons also is missing functionality.

Return on Investment

Not relevant. I really couldn't answer this question.

Alternatives Considered

Assyt

[We selected TOPdesk because of] Cost and [it is] easy to use!!!

Other Software Used

IFS Assyst

Likelihood to Recommend

TOPdesk is well suited for IT, and facility management.

If you use TOPdesk only for making Reservations, for example, at a company restaurant, then there is a slight chance that you will miss functionality.

TOP(of the bill)DESK

Overall Satisfaction with TOPdesk