TOP(of the bill)DESK
December 15, 2016

TOP(of the bill)DESK

Jaap Broens | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is used by the entire company. We use TOPdesk for incident and problem management as well as for making changes and our SelfServicedesk portal.

Pros

  • Their support department is phenomenal. There are enthusiastic people always pull out all the stops to help you!
  • All of their standard modules work fine. 2 or 3 are missing (in my humble opinion) functionality, but that's easy to fix [see below].
  • Finally, the value for money is fine.

Cons

  • 1: The Form Designer module. That one is missing some functionality.
  • 2: The visitors registration module. That ons also is missing functionality.
  • Not relevant. I really couldn't answer this question.
  • Assyt
[We selected TOPdesk because of] Cost and [it is] easy to use!!!

TOPdesk is well suited for IT, and facility management.

If you use TOPdesk only for making Reservations, for example, at a company restaurant, then there is a slight chance that you will miss functionality.

TOPdesk Feature Ratings

Incident and problem management
8.1
Organize and prioritize service tickets
9
Expert directory
8
Service restoration
8
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
8
Change management
8.3
Change requests repository
9
Change calendar
8
Service-level management
8

Comments

More Reviews of TOPdesk

  1. Home
  2. IT Service Management (ITSM) Tools
  3. TOPdesk Reviews
  4. User Review of TOPdesk