Overall Satisfaction with TOPdesk
TOPdesk is used by the entire company. We use TOPdesk for incident and problem management as well as for making changes and our SelfServicedesk portal.
- Their support department is phenomenal. There are enthusiastic people always pull out all the stops to help you!
- All of their standard modules work fine. 2 or 3 are missing (in my humble opinion) functionality, but that's easy to fix [see below].
- Finally, the value for money is fine.
- 1: The Form Designer module. That one is missing some functionality.
- 2: The visitors registration module. That ons also is missing functionality.
- Not relevant. I really couldn't answer this question.
- Assyt
[We selected TOPdesk because of] Cost and [it is] easy to use!!!