TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
Awards
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Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
(1-25 of 132)Companies can't remove reviews or game the system. Here's why
April 14, 2024
TOPdesk Review
No other experience
April 14, 2024
TOPdesk is TOP!
TOPdesk is a clear and pleasant program that invites you to look for the right solution. If you can't find out, you have a help button. There are also various options to complete the report.
April 13, 2024
User review of TOPdesk
We are a new hospital, so we haven’t used anything else before.
April 13, 2024
Good Product!
We’ve had a small presentation of a new product, but it won’t be as good as TOPdesk.
April 12, 2024
TOPdesk is a Great Tool!
Score 10 out of 10
Vetted Review
Verified User
TOPdesk is customizable in all aspects in a more user-friendly manner. Other tools I worked with required technical and expert-level knowledge to make different queues, portals, and categories. With a little guidance from a consultant and some documentation, you can go a long way toward changing TOPdesk features to work for you.
April 12, 2024
TOPdesk Review
TOPdesk is more simple than 4me and easier to use for emlpoyees
April 12, 2024
TOPdesk in healthcare
Score 8 out of 10
Vetted Review
Verified User
Much clearer, finer layout
April 12, 2024
Go start using TOPdesk
TOPdesk is most suited for support and incidentmanagement in healthcare, the reason we choose TOPdesk was easy enrollment into the organisation.
April 03, 2024
TOPdesk a great tool to work with
Score 10 out of 10
Vetted Review
Verified User
TOPdesk is easy to understand, flexibel and ready to grow with you as an organization.
March 04, 2024
Happy, and lots of possibilities
Score 8 out of 10
Vetted Review
Verified User
March 04, 2024
TOPdesk is a great ITSM tool
Score 10 out of 10
Vetted Review
Verified User
- ServiceNow Customer Service Management, 4me.com and Horizon
TOPdesk is an easy to implement tool, with premade modules that you can purchase (based on different packages) which will suit your ITSM (IT service management) needs. With a standard for Incident Management, Change management, Asset management and a Self Service Portal you have all your basic ITSM needs. There are easy to build forms, for the self service portal. A standard import for asset management and users (for example with Azure/AD) and they offer assistance in setting up all of the modules and integrations. TOPdesk offers a good solution and user experience when it comes to the Self Service part and has by far the best ITSM tool to work with for end users and operators. In comparison to the other tools, it's ease of use and flexibility are far greater than any other. I would recommend TOPdesk to all mid to large scale organizations, for its user friendly interface, great options and strong support and consultancy.
Lastly they have a wide range of knowledge items available for anyone that manages the tool, which make it really accessible to manage as well.
Lastly they have a wide range of knowledge items available for anyone that manages the tool, which make it really accessible to manage as well.
March 04, 2024
Very great application to use!
- Freshdesk, ServiceNow IT Service Management and Horizon
Compared to Horizon, Freshdesk and ServiceNow IT Service Management, TOPdesk offers a much finer user interface. I also find the different modules and clarity much nicer to use. Automation and Asset Management have also had an update, making these much nicer to use as well.
October 02, 2023
A flexible tool to manage your Incidents and Changes and give your customers the tools to help themselves
Score 9 out of 10
Vetted Review
Verified User
This one I cannot answer because TOPdesk was evaluated and implemented before I started at the company. There has not been such a process while I'm here.
September 12, 2023
TOPdesk makes your workday better and easier!
It have all the key components that we wanted.
August 23, 2023
Greatest job ever: TOPdesk administrator and do it all!!!
We want to integrate Jira but just started in looking to it
August 21, 2023
A lovely company with an extensive system
Score 6 out of 10
Vetted Review
Verified User
Zendesk to TOPdesk is decided as migration because of the reporting capabilities and better self servicing portal
August 21, 2023
Happy TOPdesk user
Score 10 out of 10
Vetted Review
Verified User
TOPdesk was in use by some supporting organisations, they convinced us to use TOPdesk
August 18, 2023
Great software
Score 9 out of 10
Vetted Review
Verified User
More features, better support.
Score 10 out of 10
Vetted Review
Verified User
- Zoho Desk and BMC Track-It!
Different departments can use Topdesk (IT, HR, Facility) where other applications only focus on one of them.
Assetmanagement can't be done by some.
No modules to add incidents and changes. All are created as the same item.
Assetmanagement can't be done by some.
No modules to add incidents and changes. All are created as the same item.
August 18, 2023
Satisfied user
I have only worked with TOPdesk
June 21, 2023
Topdesk is TOP
Topdesk is not ideally used for Jira Project management, Its not user friendly in the way Jira has a more user friendly approach regarding sprint planning and regarding a Kan Ban board. Furthermore Topdesk has a lot of addons that need to be bought. In Jira you can add and customize as you like. In that approach its more of a Do it Yourself package. Furthermore we see that Atlassian as a company as a whole has way more integrated features. Think of confluence. Its a one stop solution regarding change management, Project management, Contract management and a really useful information managent tool
June 21, 2023
TopDesk is amazing
- Altonexus Non Profit Service Pack (NPSP)
We did not youse other products
June 21, 2023
A very happy user, even after only 4 months in use
Beter at dash boarding and overall connectibility
June 21, 2023
Topdesk is perfect for IT
Topdesk is used for IT, but Ultimo is better suited for Medical technologie. Would be nice if both could be integrated
June 21, 2023
TopDesk, excellence for IT and facility management
Service desk and contract management function of TopDesk better suits the hospital needs, asset management for medical equipment, mainly preventative and corrective maintenance and risk based prioritization, is better suited in Ultimo