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TOPdesk improves technical planning and communication
October 10, 2017

TOPdesk improves technical planning and communication

Gerard Mensink | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is used across the whole organization and it addresses mainly the technical problems and wishes of the employees.
  • Is provides a good structure for the facility management
  • It is efficient in the flow of communication
  • Endless possibilities with various modifications and modules
  • It should be less work to to enter small jobs
  • With less employees, it loses its added value
  • More efficiency so at the end the client is serviced optimally
  • Less time wasted in fulfilling the job
  • More clearness in cooperation
TOPdesk is best used at technical problems because it is monitored simultaneously. When there are specific smaller problems, wishes, tasks considering a few people TOPdesk is too labor intensive.

TOPdesk Feature Ratings

Incident and problem management
7.7
Organize and prioritize service tickets
9
Expert directory
5
Service restoration
8
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
8
Change management
8.0
Change requests repository
8
Change calendar
8
Service-level management
8