TOPdesk improves technical planning and communication
October 10, 2017

TOPdesk improves technical planning and communication

Gerard Mensink | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is used across the whole organization and it addresses mainly the technical problems and wishes of the employees.

Pros

  • Is provides a good structure for the facility management
  • It is efficient in the flow of communication
  • Endless possibilities with various modifications and modules

Cons

  • It should be less work to to enter small jobs
  • With less employees, it loses its added value
  • More efficiency so at the end the client is serviced optimally
  • Less time wasted in fulfilling the job
  • More clearness in cooperation
TOPdesk is best used at technical problems because it is monitored simultaneously. When there are specific smaller problems, wishes, tasks considering a few people TOPdesk is too labor intensive.

TOPdesk Feature Ratings

Incident and problem management
7.7
Organize and prioritize service tickets
9
Expert directory
5
Service restoration
8
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
8
Change management
8.0
Change requests repository
8
Change calendar
8
Service-level management
8

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