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TOPdesk is a good product
October 06, 2017

TOPdesk is a good product

Arno Groenendijk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use Topdesk for our maintenance and IT calls.
  • Endless possibilities
  • Good structure of the facility management department
  • Good overview of suppliers
  • Addressbook
  • Sometimes too sophisticated for small issues
  • Implementation in our website
  • More efficient facility department
  • Better structure
  • One stop shop for all your calls
Our Technical maintenance was a mess before we introduced Topdesk. After the implementation things soon got better and more efficient. Before Topdesk we had 3 maintenance employees. At this moment we only have one. It's also a good productivity tool

TOPdesk Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Expert directory
9
Service restoration
8
Self-service tools
8
Subscription-based notifications
6
ITSM collaboration and documentation
9
ITSM reports and dashboards
8
ITSM asset management
8.3
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
9
Change management
8.0
Change requests repository
9
Change calendar
7
Service-level management
8