TOPdesk is really good for managed service providers.
October 23, 2017
TOPdesk is really good for managed service providers.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We're using TOPdesk throughout our whole organization. It is used to register incidents from all clients. We also use it to do our sales processes. The time which is registered in TOPdesk is used to make invoices for our customers. Everyone in our organization is using TOPdesk., from our sales consultants who register their working hours in TOPdesk to our administration, who make our invoices.
- For us it is really important to register all of the hardware form our customers. So the CMDB is really useful.
- It's really easy to work with target days and report on that. Incidents are solved much more quickly with TOPdesk.
- The API is really useful and powerful. We build ourselves a Kanban board which works really well and was easy to install.
- For us it's really import to register all the working hours. It would be nice if we could combine hours from different modules in 1 overview and how many hours somebody has worked that week. In this way we could monitor if we're busy.
- It's not possible to combine incidents. It would be nice if there are two incidents which are the same, that can be combined instead of deleting/archiving one.
- Maybe some kind of sales module can included.
- Unfortunately we can't measure it at this time. We only have a couple of weeks into TOPdesk so we can't really say anything on this topic.
- Kyako
I have done a big research for my graduation. We measured 10 different suppliers which have ITSM in their portfolio. We had demo's from TOPdesk, Ultimo and Axxerion. Our conclusion was that TOPdesk was not so expensive, it has a great API, has multiple modules which may be needed in the future and it has links other possible software.