TOPdesk: it's all there
April 16, 2018

TOPdesk: it's all there

Leo Strikwerda | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Good on quick response. The online functions are not always very user-friendly: searching often gives too many results which have to be checked one by one.
It is used in the whole organization, for Facility (visitors, rooms, reporting malfunctions), and ICT (incidents, changes, problems).
IT service management and facilities management.

Pros

  • Self-service portal functionality
  • Dashboard functionalities
  • Reporting functionalities

Cons

  • Search in more than one card type.
  • Customizing change process
  • Better selfservice possibilities
  • SaaS solution: always up-to-date
  • Communication using the system

Room reservations and incident management works very good.

We don't use TOPdesk for planning purposes, we think it's not really suited for this task.

TOPdesk Feature Ratings

Incident and problem management
6.8
Organize and prioritize service tickets
7
Expert directory
6
Self-service tools
8
Subscription-based notifications
6
ITSM reports and dashboards
7
ITSM asset management
7.0
Configuration mangement
7
Policy and contract enforcement
7
Change management
6.5
Change requests repository
6
Service-level management
7

Comments

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