TOPdesk advanced but easy to use program
Updated December 13, 2022

TOPdesk advanced but easy to use program

Marc Roest | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is used by the ICT department as a back office tool at Coloriginz.
70 - IT service management and facility management

Pros

  • Friendly and simple user interface
  • Easy incident management

Cons

  • HRM module - the intake procedure could be better. To make your own intake procedure is complicated.
  • The self-service portal has reduced the need for a front desk. So we can handle more incidents with less people.
We don’t use support very often. TOPdesk is very stable and easy to use and configure.
  • For incident management and follow up it is well suited.
  • TOPdesk is very scalable.

TOPdesk Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Expert directory
8
Service restoration
7
Self-service tools
9
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
ITSM asset management
7.5
Configuration mangement
8
Asset management dashboard
7
Change management
7.0
Change requests repository
7
Change calendar
7

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