Item: TOPdesk
Rating: 8
Author: Verified User

Overall Satisfaction with TOPdesk

Use Cases and Deployment Scope

I am an intern at a high school in Amsterdam, we use TOPdesk to manage reports quicker than normal. We currently haven't automated anything in TOPdesk and only use the basics. Ever since we have started using TOPdesk, we've been able to handle everything way quicker. Although it still takes up time we want to work towards automating everything so it takes up as little time as possible.

Pros and Cons

Pros

Automating
Helping and service
Easy to manage

Return on Investment

We decreased the time to handle tickets

Likelihood to Renew

I would renew it so I can manage tickets quicker.

Key Insights

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

Likelihood to Recommend

It's well suited for the school I'm an intern at because teachers won't need to walk all the way to our office in the building to tell us something that's wrong. They can pretty quickly write up a message to us and it'll create a ticket in TOPdesk for us to handle.

TOPdesk Feature Ratings

Comments

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TOPdesk review