TOPdesk

TOPdesk

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About TrustRadius Scoring
Score 8.5 out of 100
Top Rated
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TOPdesk

Overview

Recent Reviews

TOPdesk Review

7 out of 10
May 30, 2022
We use it for logging incidents, questions, problems, and operational tasks. The departments that use TOPdesk are IT, central helpdesk, …
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Review TOPdesk SaaS

8 out of 10
May 24, 2022
A few departments use TOpdesk, we want more departments to use TOPdesk in the future. We address ICT problems and customer problems [with …
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4 Month in Review of TOPdesk!

8 out of 10
December 11, 2021
We are still in the middle of implementing everything we want to in TOPdesk, but we use it for IT ticket tracking, asset tracking …
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TOPdesk: At the TOP of the Game

10 out of 10
December 05, 2021
When our previous ticketing system reached its end of life, we determined that the Facilities and Information Technology departments would …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Organize and prioritize service tickets (140)

8.8
88%

Configuration mangement (109)

8.8
88%

Self-service tools (129)

8.1
81%

ITSM reports and dashboards (114)

7.8
78%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

Features Scorecard

Incident and problem management

8.1
81%

ITSM asset management

8.3
83%

Change management

8.0
80%

Product Details

What is TOPdesk?

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.

TOPdesk Integrations

TOPdesk Competitors

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%

TOPdesk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Comparisons

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Frequently Asked Questions

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

What is TOPdesk's best feature?

Reviewers rate Organize and prioritize service tickets and Configuration mangement highest, with a score of 8.8.

Who uses TOPdesk?

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews

(1-25 of 50)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
After 10 years we are still satisfied by TOPdesk. We are planning to upgrade to new version, bought new extra modules.like change management. Now we are starting to plan an update to have the latest version and functions. Hopefully we can use also the asset management!
Dustin Fawver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We've been able to do so much more than what we had just a couple of years ago. We really don't have a feasible or sensible alternative. When there is more executive buy-in to what all TOPdesk can do and what it would allow us to do, I expect that things will just get better and more opportunities will open up.
Score 8 out of 10
Vetted Review
Verified User
Review Source
As the project manager for the system, I find it to be intuitive and helpful to keeping our technicians in the field and working rather than running back all the time for paper copies of work orders. I think once we have a solid year under our belt there are things that we can work to expand on. The technicians like it because they can look back at old work orders to see what we did in certain locations to make repairs. All the notes are contained on the system rather than relying on someone else to put them in and dig them back out. The system benefits the technicians when they use it to their advantage. We are also finding reduced calls to the office asking about work order statuses. The customers are getting real-time updates on their requests.
Score 10 out of 10
Vetted Review
Verified User
Review Source
TopDesk is still one of the best tooling software for incident management and change management without getting lost in a jungle of information. The possibilities within TopDesk are almost endless and you can fit the software in a way you like it for your company. The only con is you need someone with proper TopDesk knowledge to get the best out of it as the back end is pretty advanced, but once that is done it's 100% worth it.

TopDesk is a bit expensive but it's worth every penny!
Score 8 out of 10
Vetted Review
Verified User
Review Source
I think it will be great as soon as we get it fully implemented and running. There are always bugs and issues when you start a new system or switch to a new system, but as of now, I fully expect we will continue using TOPdesk.
John Glenn | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have a multi-year contract and plan on keeping the database growing with our inventory. Techs are getting used to it and seem to like the ease of use and reliability of the cloud system. We have never seen it go down before and maintenance windows have been short and easy to work around.
Score 9 out of 10
Vetted Review
Verified User
Review Source
TOPdesk is meeting or exceeding everything I need in a Helpdesk/Asset Management system. I have no need or desire to look for another solution at this time. We kept our last solution for nine years, and I would have no problem with keeping TOPdesk just as long as long as it remains stable and the cost does not increase.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Using this software has allowed us to provide a better service to our students and has increased efficiency enormously. It has given us the opportunity to undertake projects that we would not have been able to do without it - such as collaborative working across our multiple campuses with very diverse teams - all with the aim of providing the very best support we can to our students.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We only recently converted to the SAAS version of TOPdesk, for the simple reason that this version is more expensive than the old on-premise version that we had been using in the year before.
The advantages of this SAAS version are clear though: no problems anymore with updates or servers that fail.
I am convinced that we will stick with TOPdesk in years to come.