Item: TOPdesk
Rating: 7
Author: Verified User

Overall Satisfaction with TOPdesk

Use Cases and Deployment Scope

Our Managed Service Desk uses TOPdesk to help our clients with their problems. We provide IT services like managed services and professional services. Incidentmanagement, assetmanagement, changemanagement. The scope of our own use case is application maintenance and control.

Pros and Cons

Pros

Communicating new features
Providing documents tips etc

Cons

search options within the different modules

Return on Investment

increased efficiency
connecting more with other software

Alternatives Considered

AFAS Software

AFAS uses standard templates wich you can easy moderate by yourself. TOPdesk works more with the use of technical consultancy

Support Rating

Received a very fast answer

Key Insights

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

Other Software Used

AFAS Software

Likelihood to Recommend

It does not have templates to use, you need a lot of consulting if you want to build anything and you are not working long with the system.

TOPdesk Feature Ratings

Comments

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Victor van der Vring
(Vendor Representative) commented 3 months ago
Thank you for taking te time to share your experience. We really appreciate it Best regards Team TOPdesk

TOPdesk review