Overall Satisfaction with Totango
We use Totango to track our customers' accounts and every feature available on Totango helps in various ways especially in pulling out reports.
- Tracking usage of our customers' accounts
- Task reminders
- Easy reports
- Bugs in Totango lead to loss of touchpoints
- Delay in updates; if there is change in usage/details of our customer, Totango takes time/Fails to update on their account
- Slow at times
- Better customer retention
- Increased number of sales
- Improved customer satisfaction