Experience with Totango
Updated July 13, 2016

Experience with Totango

Anurag Agarwal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use Totango to track our customers' accounts and every feature available on Totango helps in various ways especially in pulling out reports.

Pros

  • Tracking usage of our customers' accounts
  • Task reminders
  • Easy reports

Cons

  • Bugs in Totango lead to loss of touchpoints
  • Delay in updates; if there is change in usage/details of our customer, Totango takes time/Fails to update on their account
  • Slow at times
  • Better customer retention
  • Increased number of sales
  • Improved customer satisfaction
It is well suited for us as it helps us assign our customers' accounts to the associates. Tracking usage and tasks to be done becomes easy as well. Even after accounts being assigned to their respective associates, Totango makes it possible to pull out information of any account irrespective of account assigned to anybody else.

Totango Feature Ratings

9.5
Product usage
10
Help desk / support tickets
9
8.4
Customer profiles
9
Automated workflow
8
Internal collaboration
8
Customer health scoring
8
Customer segmentation
9
9.3
Customer health trends
8
Engagement analytics
10
Revenue forecasting
9
Dashboards
10
9.0
Role-based user permissions
9
9.0
API
9

Totango Implementation

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