Totango Review
Anonymous | TrustRadius Reviewer
July 29, 2016

Totango Review

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Totango

I know we're synced with Salesforce but not sure how easy/difficult that process was.
To track product usage details and user behavior.
  • Product usage patterns
  • Exportable graphs are convenient
  • Directional usage patterns are confusing and not always relevant
  • Longer date ranges than 90 days would be valuable
  • Health score can be ambiguous
  • I am often asked for login patterns over 30 day periods, Totango only offers 14
  • Very positive - there was no other system providing us this user behavior data before totango
User behavior helps me identify at risk accounts to target for outreach, adoption, and renewal negotiation.
Useful: tracking user behavior by individual and by the account, seamlessly and quickly
Less useful: I wouldn't use it as my primary account management tool - tasks, campaigns, etc... I go elsewhere

Totango Feature Ratings

Product usage
8
Customer profiles
5
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
3
Customer health trends
2
Engagement analytics
4
Dashboards
2
Integration with Salesforce.com
5