Totango Reviews

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120 Ratings
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Score 8.3 out of 100

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Reviews (1-11 of 11)

Jamie Wang | TrustRadius Reviewer
August 22, 2016

Imperative for Customer Success and Many Other Teams

Score 10 out of 10
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Verified User
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Ease of Integration

I didn't build the integration but our front-end developer did not express any major challenges with integration. It seemed to go pretty smoothly and the team was there to help. Exporting a few fields to and from salesforce could have been a bit smoother, but required us to send a daily export from SFDC to a dropbox folder to salesforce. Once set up it's always worked smoothly since.
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Anonymous | TrustRadius Reviewer
September 02, 2016

Thumbs up for Totango

Score 9 out of 10
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Ease of Integration

We're integrated with SFDC but I know nothing about the process or steps required. I don't know if we're integrated into any other data sources/platforms.
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Anonymous | TrustRadius Reviewer
August 02, 2016

Fantastic Product for Account Managers/CSMs

Score 10 out of 10
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Ease of Integration

Unfortunately I don't work very much on the integration side of Totango, but I do know that we have integrated with our own custom reporting and analytics platform, as well as Salesforce. I believe it is fairly flexible especially when using APIs. I'm just not very knowledgeable on which specific APIs can be used.
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Anonymous | TrustRadius Reviewer
July 29, 2016

Totango Review

Score 6 out of 10
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Ease of Integration

I know we're synced with Salesforce but not sure how easy/difficult that process was.
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Feature Scorecard Summary

Role-based user permissions (46)
API (42)
Integration with (55)
Integration with Marketo (3)
Product usage (76)
Help desk / support tickets (53)
Sponsor tracking (6)
Customer profiles (76)
Automated workflow (73)
Internal collaboration (65)
Customer health scoring (76)
Customer segmentation (73)
Customer health trends (74)
Engagement analytics (73)
Revenue forecasting (54)
Dashboards (72)

About Totango

Totango is a customer success platform that is designed to help recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements.

According to the vendor, Totango is also the only customer success platform provider that offers solutions for companies that have or sell into multiple products, hierarchies, and channel partners.

Features Include:

  • Customer and User Monitoring Platform: real-time monitoring of key account and user-level metrics on product adoption, value delivered, utilization, and operational incidents.

  • Early Warning System: a system that computes customer health and alerts companies when a customer needs attention based on shifts in health or occurrence of specific at-risk events.

  • Customer Success Work Management: business process management for customer success managers and executives including account management workflows, best practice automation, team performance measurement, and executive reporting and dashboards.

  • Customer Nurture and Retention Campaigns: automated, personalized campaigns to drive onboarding and product adoption based on actual user behavior and results.

  • Customer Analytics: Deep segmentation and analytics capability to discover trends across the customer base, develop benchmarks, and examine rich account and user profiles.

Categories:  Customer Success

Totango Features

Customer Data Extraction / Integration Features
Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails
Customer Success Management Features
Has featureNPS surveys
Does not have featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation
CSM Reporting & Analytics Features
Has featureCustomer health trends
Has featureEngagement analytics
Has featureRevenue forecasting
Has featureDashboards
Has featureCustomer lifetime value
Has featureChurn rate
Security Features
Has featureRole-based user permissions
Platform & Infrastructure Features
Has featureAPI
Has featureIntegration with
Has featureIntegration with Marketo
Does not have featureIntegration with Eloqua
Additional Features
Has featureDynamic Assignment
Has featureOutcome Success Plans
Has featureCustomer Portal
Has featureTeam Performance Review
Has featurePortfolio Management
Has featureAccount Hierarchy
Has featureCustom Metrics
Has featureUser Level Reporting
Has featureTeam Adoption
Has featureISO 27001 Security

Totango Screenshots

Totango Competitors


  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Totango Support Options

 Free VersionPaid Version
Video Tutorials / Webinar
Social Media

Totango Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS