Marketers Love Totangohttps://www.trustradius.com/customer-successTotangoUnspecified8.2961012016-07-26T16:02:56.523Z
July 26, 2016
Marketers Love Totango
Score 9 out of 101
Overall Satisfaction with Totango
The marketing department uses Totango to gain more insight into how our products are used. I use it to see if our customers are active users and which products they're utilizing the most.
- Seeing how often our customers are using our products.
- Finding out key contacts to reach out to those who are highly active or inactive users.
- Running reports on different customer segments.
- Pulling reports isn't super easy. The first six months I received an error and had to have coworkers download them. They've since given me a few work arounds, but a comprehensive solution would be preferred.