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User Review: "Marketers Love Totango"
https://www.trustradius.com/customer-successTotangoUnspecified895101
April Rosten profile photo
July 26, 2016

User Review: "Marketers Love Totango"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Totango

The marketing department uses Totango to gain more insight into how our products are used. I use it to see if our customers are active users and which products they're utilizing the most.
  • Seeing how often our customers are using our products.
  • Finding out key contacts to reach out to those who are highly active or inactive users.
  • Running reports on different customer segments.
  • Pulling reports isn't super easy. The first six months I received an error and had to have coworkers download them. They've since given me a few work arounds, but a comprehensive solution would be preferred.
It's obviously different for different departments, but the marketing and customer success groups utilize it a lot. Getting that extra insight about customers is really helpful.

Totango Feature Ratings

Product usage
9
Help desk / support tickets
6
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
9
Customer segmentation
9
Customer health trends
9
Engagement analytics
9
Revenue forecasting
Not Rated
Dashboards
9
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
8