Overall Satisfaction with Totango
It is being used mainly by the customer success team. We use it to track customer use of our tool, look for successful customers, and identify customers we can help. We also use it to track our touchpoints with customers to better understand the influence we are having on their success.
It is important that we understand how a customer is using our tool. Equally, it is important that we access the tool that our customers own as infrequently as possible. Totango allows us to automatically collect and trend important customer success metrics without accessing the tool we support. We can see that a customer is being successful and we can see what a successful customer looks like.
- Allows us to focus our attention where it's needed most.
I believe that the data is safe, but the security does not seem overburdensome.
When used correctly, the Totango heath score is very helpful as customers move through onboarding and into successful implementation.
Do you think Totango delivers good value for the price?
Are you happy with Totango's feature set?
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
Would you buy Totango again?
Though the comparative reporting is not great, the one on one customer analysis is great in Totango. Determining how a customer is using our tool still required some interpretation but the real metric Totango provides is invaluable.