Extremely useful, but a little glitchy
March 16, 2020

Extremely useful, but a little glitchy

Erika Lang | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

My company uses Totango every day. We use it as a resource when we need information about brands because Totango pulls information from our platform in. We create tasks that we have to complete and also rely on Totango for many SuccessPlays where they are created automatically for us. It helps us keep track of every brand who uses our platform.
  • Automated Tasks
  • Organization
  • Customization
  • There are often glitches
  • Can be difficult to set up segments correctly
  • Load times
  • Helps organization
  • Keeps me on task
  • Glitches and Totango crashes are annoying

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Totango is very good at keeping track of tasks you need to complete and keep an eye on so that is extremely useful. It is also a useful tool to use when trying to get information about a brand. Having everything listed in one place saves a lot of time.

Totango Feature Ratings

Product usage
6
Help desk / support tickets
6
Customer profiles
8
Automated workflow
8
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
7
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
9