Very reliable and great support
February 09, 2022
Very reliable and great support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to monitor client health and automate key comms to our clients.
- Triggering automated campaigns
- Internal notifications
- Client health scoring
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Makes it much, much easier to track all of our clients, who are at various stages with us. It provides visibility on the segmentation of clients and the potential for upsell opportunities or risk.
- Definitely allows us to track client health far more effectively
- Identifies opportunities for upsales
- Account expansion
We have started a risk register to immediately notify high-risk clients and in turn, formulate recovery plans to mitigate churn.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes