Totango for CS is a must have.
April 17, 2022
Totango for CS is a must have.

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is one of our primary products for our CSM team. We use it to track customer health and issues as well as the main storage location for CS activities. We use it to track how each of our customers is doing through various stages of our interactions. Totango helps visually see the health and well-being of all our accounts in a KPI way.
Pros
- Health Scoring
- Customer Journey Tracking
- Integrations with other Sales Products
Cons
- Basic Level account usage for team members who need to view but not access
- Expansion of auto tools for customer reach out
- Totango keeps making my CSM's jobs easier with each interation
- Fewer hours are spent looking in Salesforce and email for customer details, they are easily seen in Totangos Interface
- Integration with SFDC allows Sales team members to see what CSMs are inputting into Totango
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes
Comments
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