Totango helps drive post sales visibility but leaves a lot to be desired
February 22, 2022
Totango helps drive post sales visibility but leaves a lot to be desired

Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to manage customer success. Totango integrates fairly well with our platform and pulls usage data at a user level (ofcourse needs a fair bit of work from the tech team at the time of set up and a fair amount of ongoing work as well). We use Totango to view usage information in different dashboards, capture all user interaction history in one place, plan actions, playbooks, automate playbooks based on user actions. Multiple dashboards can be set up for specific visualisations. It is possible to customise Totango to a fairly high degree - which allows for meeting of business needs. However, it does have its limitations - the set up took a very long time and as you dig deeper, you start realising the limitations that Totango has with respect to task management, integrations, documentation, dashboards, etc.
Pros
- Visualisations of usage
- Integration with your platform
- Technical Support
Cons
- There are a lot of limitations on the types of reports that you can set up
- Task management is really weak and we use ClickUp instead
- Initial setup is fairly complex and can take upto 6-8 months to get things going
- Has helped reduced logo churn
- Has helped structure customer success better
- Has driven visibility of usage of features
Not relevant. Do not have experience working with other customer success platforms.
Do you think Totango delivers good value for the price?
No
Are you happy with Totango's feature set?
No
Did Totango live up to sales and marketing promises?
No
Did implementation of Totango go as expected?
No
Would you buy Totango again?
No
Comments
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