ToutApp leaves much to be desired
Anonymous | TrustRadius Reviewer
October 29, 2018

ToutApp leaves much to be desired

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ToutApp

We use ToutApp to track our outbound sales engagement emails. It helps automate the general emailing process and enables us to report on the success rates of various email templates. The entire sales organization is using Tout.
  • ToutApp puts all of your email engagement in one interface, making it easy to access your book of work.
  • ToutApp gives you the ability to see real-time email engagement from your prospects.
  • ToutApp syncs with your Salesforce account to track all of your outreach in your CRM.
  • Reporting is clunky and challenging to use at times. They were recently purchased by Marketo, so I'm hopeful that Marketo will be able to address some of these concerns.
  • The ToutApp interface is not the most intuitive and does not provide a deeper understanding/analysis of the data.
  • The ToutApp integration with Outlook has created intermittent problems in usability/access.
  • One of the biggest challenges with ToutApp has been getting users buy-in to the platform. Because of email deliverability issues and periodic systemic challenges, it has been difficult to inspire company-wide excitement around the tool
  • Outreach
Outreach is the undisputed winner. What ToutApp lacks in the user experience, Outreach makes up for in SPADES. Not only does Outreach automatically integrate with your Salesforce instance, but it is a multi-layered engagement tool that allows reps to take control over the entire nurture process and not just the email component. Outreach has historically been universally adopted by previous teams that I've led, whereas ToutApp seemed to always run into problems.
ToutApp is ideally suited for an Individual Contributor role that is looking for added control over their sales engagement processes. In my experience, there are better tools on the market that more seamlessly/easily give sales rep control over their book of business.