TravelBank cuts travel costs for enterprises while rewarding travelers
May 08, 2019
TravelBank cuts travel costs for enterprises while rewarding travelers
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TravelBank
We deployed TravelBank a few months ago for all employees to give us one central booking agency for flights and hotels, and to promote more cost-effective travel.
- TravelBank encourages employees to book lower cost flights and hotels. Employees receive half the difference between the average cost for the service and the cost the company is paying in the form of vouchers for Amazon/Airbnb etc. For example, if the average cost of a flight from SFO to JFK is $500, and the employee books a $400 flight, the employee gets $50 and the company saves $50.
- The booking experience is a little hit-and-miss. I've had problems booking multi-city itineraries, where no flights were found, even though I could see them via Google.
- Their processes could use some improvement. For example, a flight was cancelled and I received no notification from TravelBank - I just happened to open the airline's app and saw it there. When I called the airline to rebook they said they'd sent an email to TravelBank, but TravelBank didn't check it in time.
- I'm not in the finance department, but I'd guess our travel spend per employee has reduced since we started using TravelBank.
- We now have one travel supplier, with flights and hotels paid from a central account, rather than everyone booking through a variety of channels with their own card. In case of emergency, the company knows which flight you're on, which hotel you're staying at.
I used Concur at a previous employer. I'd say that the Concur booking experience is more polished, but the TravelBank's rewards are pretty compelling.