Looking forward to working with Cision Communications Cloud more extensively
August 27, 2019

Looking forward to working with Cision Communications Cloud more extensively

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

TrendKite

Overall Satisfaction with Cision Communications Cloud

Cision Intelligence Cloud (TrendKite)* is used to monitor media mentions of our company and our competitors. We use it to monitor mentions in print, broadcast (TV & radio) and online publications. The program is used by the Public Relations department and addresses our need to listen to the media and analyze our impact.


*This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.

Pros

  • Cision's dashboards are incredibly helpful for tracking our earned and social media mentions against our competitors.
  • The customizable Newsletters are a great way to share media coverage with anyone in the company.

Cons

  • Our customer service from our account rep is great, but contacting the Support team for minor issues can be somewhat frustrating.
  • There have been instances where the platform has missed media mentions from smaller publications, but that has quickly been remedied by customer service when it's brought to their attention.
Cision Communications Cloud is a great platform for a company interested in monitoring their earned and social media coverage and comparing it against its competitors. It can be complicated building out new searches and dashboards, but the support team will handle that for you if you're not comfortable with it. Cision also provides great tools for creating reports that can be easily shared with other departments.

Transition from TrendKite to Cision Communications Cloud

The support we received during our onboarding, as well as the support we continue to receive from our account rep, has been really great. When setting up new dashboards and searches, the support team is good at what they do, but they can occasionally take longer than expected on a task.

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