Mostly functional platform, but bad experience for me
February 12, 2022

Mostly functional platform, but bad experience for me

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tricentis qTest (formerly QASymphony)

Tricentis qTest is used to manage and run our test cases for our confined animal software project. We have a pretty typical wet-agile development lifecycle, and I would have to imagine we are a typical use case.
  • The ability to export test cases to other mediums
  • Navigation and search capabilities of the test case repository
  • Jira integration is very problematic and after three years it still does not work as it should ( after many support calls )
  • Jira plugin version is not kept up to date consistently and has delayed our projects before
  • Setting up test case UI is confusing and cumbersome, eventually got used to it
  • Customer support is hit and miss, some agents are helpful and friendly but we have had a few that are simply rude
  • We were actually told by the sales team that our team of seven was so small that they no longer wanted to do business with us. I can understand if the company only wants to target larger, enterprise customers, but in my opinion, that needs to be stated clearly on the website
  • We have had several instances of downtime in the cloud, not sure what the SLA is
  • It has helped our company standardize test cases that were previously being created in Excel or Word
  • Text execution is not trackable and auditable which has helped our quality control
  • A cloud-based solution is a positive thing for small businesses but the cost of it is becoming an issue
Jira integration has been a constant issue and still does not work today completely. We have made several support calls and finally given up and do part of it manually.
To some extent, the inherent use of the product enforces a certain level of standardization. It also provides the capability to audit our employees at least from a very high level.
We felt like for the feature set and due to the fact it was mid-range on the cost, it was a good choice. It also has some other plugins which we plan to utilize at some point like Tosca.

Do you think Tricentis qTest delivers good value for the price?

Not sure

Are you happy with Tricentis qTest's feature set?


Did Tricentis qTest live up to sales and marketing promises?


Did implementation of Tricentis qTest go as expected?


Would you buy Tricentis qTest again?


The product itself is mostly well suited for our company. We are not a large, enterprise establishment, and it works fine for our typical software development scenarios. We don't really have any exceptional cases where it does not.

Tricentis qTest Feature Ratings

Centralized test management
Manage test hosts and schedules
Not Rated
Map tests to user stories
Not Rated
Test execution reporting
Defect management
Not Rated