TSheets Top Notch Customer Service
Updated January 16, 2018
TSheets Top Notch Customer Service
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TSheets
TSheets is used by almost the entire organization. We have a mobile workforce, which using TSheets simplifies the time & attendance process.
- Tsheets is simple to use, simple to train new users and it was easy to integrate the software.
- The customer service is the best I have ever encounter, time & again. For example, I spent a good portion on the phone with Jacob this afternoon. I had several items on the complex side - of which he was beyond friendly, positive & problem solving oriented. All matters were addressed - he partnered with his customer & took on my obstacles as his own. Very pleased.
- 1/16/18 Update: I want to acknowledge the top notch customer service just provided by Ashley. I had several areas that required attention, which took better than a quarter hour. Ashley was friendly, positive & had extensive product knowledge. She was focused and delivered results. It's refreshing to have a company and employee actually team up with you - keep up the great work!
- They do a good very good job of taking into account customer input and suggestions. However, there needs to be a better structure to list the priority of items. This would allow me to make a better decision on which direction to proceed (i.e. if a low priority I would move to plan b, if a high priority I would wait it out).
- Positive ROI. It's very inexpensive for the software & set up.