A reliable way to send emails in volume from our web-based application
October 21, 2022

A reliable way to send emails in volume from our web-based application

Will Emmerson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • SendGrid Email API

Overall Satisfaction with Twilio SendGrid

We use Twilio SendGrid for transactional email delivery on our SaaS platform, in particular, we use it as an external SMTP relay from the Google Cloud Platform architecture. Our web-based application sends out notifications, for instance, when a particular document or news article is updated or when a course is completed and we then use the SendGrid API to send that notification out to each user's email address. The great thing is that we can use it as a single-pane view of all emails sent from our platform, so that we can track any issues with delivery to an email, as well as any potential problems with the reputation of our SendGrid relay.
  • Transactional Email
  • Easy to administrate
  • Logging and auditing
  • Clear error messages for our team when investigating missing emails
  • Limitation on number of API keys/sub-users
  • Delivery of emails was improved since switching to SendGrid vs other SMTP email relays
  • We now spend less time on administration than other tools

Do you think Twilio SendGrid delivers good value for the price?

Yes

Are you happy with Twilio SendGrid's feature set?

Yes

Did Twilio SendGrid live up to sales and marketing promises?

Yes

Did implementation of Twilio SendGrid go as expected?

Yes

Would you buy Twilio SendGrid again?

Yes

I'd say that SendGrid is well suited to both small and large businesses, looking to send a large amount of emails where deliverability and tracking is important.

I don't think it would be suitable for any company only sending a small volume of emails.

Twilio SendGrid Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
Not Rated
Email deliverability reporting
10
List management
Not Rated
Triggered drip sequences
Not Rated
Dashboards
8
Standard reports
8
Custom reports
Not Rated
URL Validation
Not Rated
Link Tracking
Not Rated
Image Validation
Not Rated
Inbox Display
Not Rated
Email Accessibility Tools
Not Rated
Spelling and Grammar Check
Not Rated
Spam Testing
Not Rated
Email Previews
Not Rated